Delivery Information

How Much is Postage and Packing?

Most orders are posted 1st Class Royal Mail, heavier or larger items with be sent with a courier service.  Please make sure your shipping address is correct. Orders that are returned because of an invalid address will be re-posted at your expense.

UK Royal First Class Mail: £2.95

At present we just ship within the UK, for orders to Europe and the Rest of the World please get in touch before ordering for a quote for postage and packing.

When will my items be dispatched?

We aim to dispatch orders within 3 working days, although most of the time it is much sooner than this!  Once your email is dispatched we will send you an email to let you know your package is on its way.  We estimate that you will receive your order within 1-3 business days from the shipping date.  

Returns and exchanges

In the unlikely event you are unhappy with your purchase, any unused products may be returned within 14 days of receipt for a full refund. You must email us via email sally@needleandthreadworkshops.com of your return/exchange as soon as possible.  Once we receive the returned item(s) the charges will be credited to you (excluding postage costs). Used, opened, and/or final sale items cannot be returned. Please ensure all items are sent in protective packaging which will reach us in a re-sellable condition. Address returns to Needle & Thread Workshops, Churchlea, Church Road, Harby, Newark, NG23 7ED.